The delivery of consumer energy requirements is a key focus of the Smart Systems and Heat Programme.The Consumer Response and Behavior Project will identify consumer requirements and predict consumer response to Smart Energy System proposals, providing a consumer focus for the other Work Areas. This project involved thousands of respondents providing insight into consumer requirements for heat and energy services, both now and in the future. Particular focus was given to identifying the behaviour that leads people to consume energy - in particular heat and hot water. This £3m project was led by PRP Architects, experts in the built environment. It involved a consortium of academia and industry - UCL Energy Institute,Frontier Economics, the Technology Partnership, the Peabody Trust, National Centre for Social Research and Hitachi Europe
This report presents insights developed through a multi-faceted project of qualitative consumer research, involving a diverse sample of 186 domestic consumers in the UK.The sample was purposively selected to represent the diversity of the general population in relation to key characteristics such as household composition, property type, income and heating type. Participants took part in a range of sequenced activities. Interactive workshops were designed to map the full range of heat energy needs and behaviours that exist in the general population. To understand these in more detail and in-situ, a subsequent longitudinal element of the study involved tracking the heat energy needs and behaviour among a cohort of 30 of the workshops’ participants over the course of a full year.
The deliverable also includes the 8 Case Studies as part of the supporting material for the qualitative research.
Key insights from the research are:People have wide-ranging needs that influence how they use heat energy in the home. But it appears that only a relatively small sub-set of these needs drive day-to-day, routine behavioursThe needs that drive day-to-day, routine behaviours exist along a continuum of priority:some are fundamental needs, while other more peripheral and better described as ‘wants’.These peripheral needs only come into focus and become an influence on behaviour as people’s core needs are met sufficientlyIt is not only needs, however, that affect what people actually do. A dynamic and interacting set of household-level factors, encompassing people, property and systemaffect how and to what extent people ar...
This report presents insights developed through a multi-faceted project of qualitative consumer research, involving a diverse sample of 186 domestic consumers in the UK.The sample was purposively selected to represent the diversity of the general population in relation to key characteristics such as household composition, property type, income and heating type. Participants took part in a range of sequenced activities. Interactive workshops were designed to map the full range of heat energy needs and behaviours that exist in the general population. To understand these in more detail and in-situ, a subsequent longitudinal element of the study involved tracking the heat energy needs and behaviour among a cohort of 30 of the workshops’ participants over the course of a full year.
The deliverable also includes the 8 Case Studies as part of the supporting material for the qualitative research.
Key insights from the research are:People have wide-ranging needs that influence how they use heat energy in the home. But it appears that only a relatively small sub-set of these needs drive day-to-day, routine behavioursThe needs that drive day-to-day, routine behaviours exist along a continuum of priority:some are fundamental needs, while other more peripheral and better described as ‘wants’.These peripheral needs only come into focus and become an influence on behaviour as people’s core needs are met sufficientlyIt is not only needs, however, that affect what people actually do. A dynamic and interacting set of household-level factors, encompassing people, property and systemaffect how and to what extent people ar...