The delivery of consumer energy requirements is a key focus of the Smart Systems and Heat Programme.The Consumer Response and Behavior Project will identify consumer requirements and predict consumer response to Smart Energy System proposals, providing a consumer focus for the other Work Areas. This project involved thousands of respondents providing insight into consumer requirements for heat and energy services, both now and in the future. Particular focus was given to identifying the behaviour that leads people to consume energy - in particular heat and hot water. This £3m project was led by PRP Architects, experts in the built environment. It involved a consortium of academia and industry - UCL Energy Institute,Frontier Economics, the Technology Partnership, the Peabody Trust, National Centre for Social Research and Hitachi Europe
Work Package 5.5 concerns the initial creation of smart energy concepts (solution scenarios) to be tested with consumers in forthcoming consumer research.These concepts are based on previous Work Area 5 project work including qualitative workshops, in-home interviews and literature review. For the purpose of this Work Package, a solution scenario is defined as a technology or integrated system of technologies that meets one or more consumer needs and the supporting value chain elements that enable that technology or system to deliver a positive consumer experience.Therefore, a solution scenario concept could include consideration of:Financial supportData or IT infrastructurePhysical infrastructureSupply chainLegislationEducation, training and skillsEnabling products and toolsOther stakeholdersThe consortium created the following six concepts:Healthy Home HEMSRemote Zone HEMSDesigner RetrofitSmarter Secondary HeatingComplete ComfortCommunity Retrofit PathwaysEach solution scenario revealed elements that should be tested as part of forthcoming concept development work, unique to that solution scenario. However, a number of recurring themes emerged for multiple concepts that could be considered across these, and potentially other, concept:Payment - Who pays for the service (capital costs, ongoing costs, etc.) and what funding mechanisms would best suit the concept from a customer and commercial perspectives?Data Management and Protection - What data is essential for the delivery of the concept? Who needs to access and manipulate this data and how will this data be protected?Trust - How can customers be inspired to trus...
Work Package 5.5 concerns the initial creation of smart energy concepts (solution scenarios) to be tested with consumers in forthcoming consumer research.These concepts are based on previous Work Area 5 project work including qualitative workshops, in-home interviews and literature review. For the purpose of this Work Package, a solution scenario is defined as a technology or integrated system of technologies that meets one or more consumer needs and the supporting value chain elements that enable that technology or system to deliver a positive consumer experience.Therefore, a solution scenario concept could include consideration of:Financial supportData or IT infrastructurePhysical infrastructureSupply chainLegislationEducation, training and skillsEnabling products and toolsOther stakeholdersThe consortium created the following six concepts:Healthy Home HEMSRemote Zone HEMSDesigner RetrofitSmarter Secondary HeatingComplete ComfortCommunity Retrofit PathwaysEach solution scenario revealed elements that should be tested as part of forthcoming concept development work, unique to that solution scenario. However, a number of recurring themes emerged for multiple concepts that could be considered across these, and potentially other, concept:Payment - Who pays for the service (capital costs, ongoing costs, etc.) and what funding mechanisms would best suit the concept from a customer and commercial perspectives?Data Management and Protection - What data is essential for the delivery of the concept? Who needs to access and manipulate this data and how will this data be protected?Trust - How can customers be inspired to trus...